About Us
Founded in 1999, Baldwin Investment Management is an independent Registered Investment Advisor with $1.5
billion in assets under management, providing personalized investment management to high-net-worth individuals
and families. Client assets are held at Charles Schwab & Company. We’re known for close, long-term client
relationships and a high standard of service.
Position Summary
We are seeking an Investment Administrator to work directly with one or more of our advisors, supporting the
day-to-day needs of their high-net-worth investment management clients. This person will be a key member of the
advisory team: handling account servicing on the Schwab platform, communicating with clients by phone and email,
and joining client meetings as needed. The ideal candidate is detail-oriented, polished, comfortable being
client-facing, and able to serve as a trusted point of contact for clients.
Key Responsibilities
• Process daily client service requests through Schwab Advisor Center, including account openings, transfer of
accounts, distributions, wires, journals, MoneyLink setup, and standing instructions.
• Prepare and track paperwork for new accounts, beneficiary updates, address changes, and other account
maintenance, following up with clients and Schwab until complete.
• Coordinate required minimum distributions, tax withholding elections, and recurring contributions or withdrawals.
• Help advisors prepare for client meetings by scheduling appointments, gathering account information, and
assembling agendas, reports, and review materials.
• Attend client meetings with advisors when requested, taking notes and following through on action items.
• Maintain accurate client records in our CRM and portfolio management systems.
• Help prepare client reports and performance summaries.
• Coordinate with clients’ CPAs, attorneys, and other professionals as directed by the advisors.
• Follow firm compliance policies, including documentation, recordkeeping, and client privacy requirements.
Qualifications
• Bachelor’s degree required; finance, economics, business, or a related field preferred.
• Experience with Schwab Advisor Center is strongly preferred. Candidates without direct Schwab experience must
be able to learn the platform thoroughly within a short period of time, as it is essential to daily work in this role.
• 2+ years of experience in the financial services industry supporting an advisor who works directly with individual
clients.
• Excellent verbal and written communication skills, with the confidence to speak with high-net-worth clients by
phone and in person.
• Professional presence and demeanor appropriate for client-facing meetings.
• Strong attention to detail, organization, and follow-through; able to manage multiple requests with accuracy.
• Discretion in handling confidential client information.
• Proficiency with Microsoft Office (Excel, Word, Outlook).
• Experience using a CRM system alongside advisors is a plus.
Licensing
FINRA Series 7 and 63 licenses are not required for this role.
Optional: Series 65 or 66 is a plus, or a willingness to obtain it.
Compensation and Benefits
Salary plus bonus, health insurance, 401(k) with match, paid time off, professional development/licensing
support, etc.
Baldwin Investment Management is an equal opportunity employer.