Investment Administrator
About Us
Baldwin Investment Management, LLC is a boutique, SEC-registered investment advisory firm focused on long-term, personalized portfolio management and intergenerational wealth planning. As part of Baldwin Management, LLC, we provide a high-touch client experience supported by disciplined investment processes and operational excellence.
Position Overview
We are seeking an experienced Investment Administrator with Schwab custodial platform expertise to support our growing advisory practice. This role is critical to ensuring the accuracy, efficiency, and compliance of our client account operations and investment administration processes.
The ideal candidate is detail-oriented, highly organized, and experienced in managing end-to-end account administration within an RIA environment.
Key Responsibilities
Client Account Administration
Process new account openings, transfers (ACATs), and account maintenance through Charles Schwab Advisor Center
Prepare and review account paperwork for completeness and accuracy prior to submission
Monitor account onboarding pipeline and proactively resolve outstanding items
Client Service & Communication
Serve as a point of contact for client service requests related to account administration
Communicate professionally with clients, custodians, and internal stakeholders
Support advisors in delivering a high-touch client experience
Compliance & Documentation
Maintain accurate client records in accordance with SEC and firm compliance requirements
Ensure proper documentation, record retention, and adherence to internal policies
Assist with audit requests and compliance reviews as needed
Operational Support
Support portfolio administration and reporting processes
Identify and recommend process improvements to enhance operational efficiency
Collaborate with compliance, operations, and advisory teams
Qualifications
Required:
3+ years of experience in an RIA, wealth management firm, or broker-dealer
Hands-on experience with Charles Schwab Advisor Center (required)
Strong understanding of account types (individual, joint, IRA, trust, etc.) and transfer processes
Experience with ACATs, cashiering, and account maintenance workflows
High attention to detail and strong organizational skills
Preferred:
Experience with portfolio reporting systems
Familiarity with SEC regulatory environment and compliance expectations
Bachelor’s degree in Finance, Business, or related field
Key Competencies
Operational precision and accountability
Strong communication and client service mindset
Ability to manage multiple priorities in a fast-paced environment
Problem-solving and process improvement orientation
Discretion and professionalism with sensitive client information
Compensation & Benefits
Competitive salary based on experience
Performance-based bonus opportunity
Health, retirement, and paid time off benefits
Professional development and growth opportunities within the firm
Why Join Baldwin
Direct exposure to firm leadership and decision-making
Opportunity to grow within a dynamic, multi-service wealth management firm
Collaborative, team-oriented environment with meaningful impact
How to Apply
Please submit your resume and a brief cover letter outlining your experience with Schwab Advisor Center and investment administration workflows.
You can submit your resume to cmccloy@baldwinmgt.com